Reelraven Casino Terms and Conditions

These Terms and Conditions govern your use of our platform at reelraven-aud.com. Please read them carefully before you register, deposit or place a wager.

When These Terms Apply

These Terms form a binding agreement between you and us, Raven Interactive Ltd, the operator of Reelraven Casino under Anjouan licence ALSI-202502014-FI1. The agreement takes effect the moment you register an account with us, and it continues for as long as your account remains open. By clicking the confirmation box at registration you confirm that you have read, understood and accepted every clause set out below, together with our Privacy Policy and any bonus terms we publish alongside a specific promotion.

If you do not agree with any part of these Terms, you must not open an account or use our platform. Playing with real funds while any clause applies is treated by us as full acceptance of the whole agreement.

Registering With Reelraven Casino

Who may hold an account

You may register with us only if you are at least 18 years old, or the legal gambling age in your place of residence if that age is higher, and if online gambling is lawful where you live. We operate in English, Français, Deutsch and Español, but language choice never changes these Terms or your rights under them.

• You must be 18 or older and provide accurate personal details at registration.
• You may hold exactly one account. Duplicate accounts held by the same person may be closed and their balances forfeited.
• We do not accept players residing in the USA, UK, France, Spain, Netherlands, Belgium, Germany, Russia, Ukraine, China, Iran or North Korea.
• You must verify your identity before your first withdrawal by supplying a government ID, proof of address and payment method verification. Review usually completes within 24 to 48 hours.

Deposits, Withdrawals and Verification

Payment rules

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, Bank Transfer, Bitcoin, Ethereum, Tether, Litecoin and Dogecoin. Withdrawals are available through Visa, Mastercard, MiFinity, Jeton, Skrill, Bank Transfer and the supported cryptocurrencies. The minimum deposit and minimum withdrawal are each A$30, and we charge no fees of our own on either side of a transaction.

Withdrawals are capped at A$8,000 per day and A$32,000 per month, and are processed within 0 to 24 hours once your identity verification is complete. Crypto withdrawals are typically finalised within one hour. Funds must be wagered at least once before withdrawal in line with our anti money laundering obligations.

An account that stays inactive for 12 consecutive months is treated as dormant. We may apply a reasonable administrative fee to dormant accounts after notifying you at your registered email address, and we will close a dormant account if it remains unused for a further period stated in that notice.

Bonus and Promotion Rules

General conditions

Bonuses, free spins, reload offers, cashback and tournament prizes are governed by the specific terms published with each promotion, and those terms sit alongside these general rules. Unless a promotion states otherwise, bonus funds carry a wagering requirement that you must complete before winnings become withdrawable, and every offer has an expiry date after which unused bonus funds and derived winnings are removed from your account.

While a bonus is active, we set a maximum permitted bet per round. Breaching that cap, playing excluded games with bonus funds, or wagering in a pattern clearly designed to exploit a promotion gives us the right to void the bonus, cancel associated winnings and, for repeated breaches, close the account. Only one bonus may be active at a time unless we expressly state otherwise.

• Wagering requirements must be met within the validity window stated in the offer.
• Bets above the maximum stake while a bonus is active void the bonus and its winnings.
• Certain games are excluded from bonus wagering; the excluded list appears in each offer's terms.
• Promotional abuse, including low margin play designed to grind through wagering, may lead to forfeiture.
• We may withdraw or amend any promotion at any time for players who breach these rules.

Conduct We Prohibit

Fair play obligations

Our platform is built for genuine play by individuals. Any conduct intended to distort outcomes, multiply eligibility or hide your location breaches these Terms and may amount to fraud, which we report to the relevant authorities where the law requires it.

Where we detect prohibited conduct, we may suspend the account pending investigation, void related bets and winnings, confiscate balances attributable to the breach and permanently block the player and associated devices or payment instruments from our platform.

• Fraudulent deposits, stolen payment details and any chargeback initiated without a genuine dispute.
• Multiple accounts held by one person, one household or one shared payment method used to claim repeat bonuses.
• Collusion, chip dumping, coordinated tournament play or exploitation of software errors.
• Automated play using bots, scripts, macros or any software that collects data or places bets on your behalf.
• Masking your location with a VPN, proxy or similar tool to access our platform from a restricted country.

Limits and Self Exclusion

Your tools, our duty

Gambling should stay a controlled form of entertainment. We give every player the tools to set daily, weekly and monthly deposit limits, loss limits and session reminders, to take a short cool off period, or to self exclude from our platform for a fixed or indefinite term. You can activate any of these from your account settings or by contacting our 24/7 support team at [email protected].

When we notice patterns that suggest gambling may be harming you, such as sustained chasing of losses or abrupt increases in deposit frequency, we will reach out and may apply protective measures. Australian players can also contact Gambling Help Online on 1800 858 858 for free, confidential support at any hour.

• Deposit and loss limits take effect immediately once set.
• Increasing a limit has a waiting period; reducing one applies straight away.
• During self exclusion we close your access to deposits, play and promotional communication.
• Self exclusion periods cannot be shortened once confirmed, and attempts to open a new account during exclusion will be blocked.

Closing Your Account, Raising Disputes

Your rights and our process

You may close your account at any time by contacting support. We will process the closure once all pending bets settle and your balance is withdrawn in line with the limits above, and we retain transaction records for the period required by law. We may also close an account ourselves where these Terms are breached, where verification fails, or where we are legally required to do so.

If you have a complaint, contact our support team first and we will try to resolve it on the spot. Unresolved complaints can be escalated in writing to us at [email protected], and we will respond with a reasoned decision. These Terms are governed by the laws applicable to our Anjouan licence, and any dispute that we cannot settle directly falls to the competent authority under that licence.

How We Update These Terms

We review these Terms regularly and may revise them to reflect changes in our services, payment arrangements or legal obligations. The version published on this page carries a last updated date, which is currently 2026, and a revised version takes effect 7 days after publication unless the change favours you, in which case it applies immediately.

Where a revision materially affects your rights, we notify registered players by email or an in platform message before the effective date. Continuing to use our platform after that date means you accept the revised Terms; if you do not accept them, you may close your account before the change takes effect and withdraw your balance under the standard limits.

Frequently Asked Questions

At what age can I open an account?

You must be at least 18 years old, or the higher legal gambling age of your place of residence. We verify your age during KYC before your first withdrawal.

Do I need to complete verification before withdrawing?

Yes. We require a government ID, proof of address and payment method verification before your first withdrawal. Review usually completes within 24 to 48 hours, after which withdrawals are processed within 0 to 24 hours.

Can I hold more than one account?

No. One account per person is permitted. Duplicate accounts used to claim repeated bonuses may be closed with balances forfeited.

How do I self exclude from the platform?

You can activate self exclusion from your account settings or by contacting our 24/7 support team at [email protected]. During the exclusion period we block deposits, play and promotional messages, and the term cannot be shortened.