Our Cookie Policy
This policy explains the cookies we place on your device when you use reelraven-aud.com, why we place them, how long they stay and how you switch them off. We review this page every time our cookie setup changes.
What Cookies Actually Do
A cookie is a small text file that our website stores on your device when you visit. Your browser sends it back to us with each request, so we can remember things between pages, such as whether you are logged in or which currency you selected.
Cookies are not programs and they cannot install anything on your computer. They hold short strings of data, often just a random session ID. Similar technologies we count under the same rules include local storage and pixel tags; everything below applies to them too.
The Four Cookie Groups
Strictly necessary
These keep the site working. Without them you could not log in, keep a game session open, or pass our anti-fraud checks. Session cookies like rrv_sid expire when you close your browser, while security cookies such as rrv_csrf persist for up to 30 days. We do not ask for consent before setting these, because the site cannot function without them.
Functional
Functional cookies remember your choices: language, currency (AUD by default if you join from Australia), audio settings and whether the lobby shows slots or live tables first. Example names include rrv_lang, rrv_cur and rrv_theme. They last up to 90 days, and rejecting them means re-entering your preferences on every visit.
Analytics
We use aggregated analytics cookies to count visits, track which pages players abandon and measure load times. The data never identifies you personally; we see patterns, not people. These cookies typically run for 30 to 90 days and only load after you opt in through our banner.
Marketing
Marketing cookies let us show Reelraven Casino offers to people who have already visited us, and measure whether a promotion such as our 350% welcome bonus up to A$3,200 actually reached interested players. They persist for up to 365 days. You can refuse them at any time without losing access to any part of the site.
| Cookie group | Example names | Typical purpose | Duration | Opt-out |
|---|---|---|---|---|
| Strictly necessary | rrv_sid, rrv_auth, rrv_csrf | Sessions, login, fraud checks | Session to 30 days | Not available |
| Functional | rrv_lang, rrv_cur, rrv_theme | Language, currency, lobby layout | Up to 90 days | Via our banner |
| Analytics | rrv_stats, rrv_abtest | Aggregated traffic and performance data | 30 to 90 days | Via our banner |
| Marketing | rrv_promo, rrv_pixel | Retargeting and offer measurement | Up to 365 days | Via our banner |
Cookies Set by Third Parties
Some cookies on our pages come from companies we work with, not from us directly. We allow three categories of third-party cookies: analytics providers that measure site performance, advertising networks that deliver our promotions, and payment providers such as the e-wallet and crypto processors behind our deposit and withdrawal options.
We contractually require every third party to use the cookie only for the stated purpose, and we list them in our consent banner before they load. Their data handling is governed by their own privacy policies as well as ours. Game studios whose titles run in our lobby do not set tracking cookies on our domain; they read game state stored by our own session cookies.
How You Manage Your Choices
On our site
The first time you open reelraven-aud.com, our cookie banner lets you accept all categories, reject everything except strictly necessary cookies, or fine-tune each group one by one. You can reopen those settings at any time through the "Cookie Preferences" link in the site footer; your new choice applies immediately.
In your browser
Every major browser can block or delete cookies regardless of our settings. The paths below cover current versions.
- Chrome: Settings > Privacy and security > Third-party cookies, then block or limit per site.
- Safari: Settings > Privacy, where Prevent Cross-Site Tracking blocks third-party cookies.
- Firefox: Settings > Privacy & Security, then choose Custom and untick Cookies options as needed.
- Edge: Settings > Cookies and site permissions > Manage and delete cookies.
What happens if you block
Blocking strictly necessary cookies will stop login, deposits and gameplay from working, because we cannot keep your session secure without them. Blocking functional, analytics or marketing cookies loses convenience and personalisation but nothing else; every game, bonus and withdrawal still works in full. If you block all cookies after logging in, we will sign you out at the next page load.
How Long We Keep Them
Session cookies disappear the moment you close your browser; the rrv_sid session ID is one of them. Short-lived functional cookies, including the security token rrv_csrf, last up to 30 days. Analytics cookies run 30 to 90 days depending on the measurement window, and marketing cookies carry the longest life, up to 365 days, because promotional campaigns run over months.
Deleting cookies yourself in your browser removes them straight away, including login state, so you will need to sign in again. We refresh expiry dates only through a new visit to our site; we never reset them silently in the background.
Changes We Tell You About
Whenever we add, remove or repurpose a cookie category, we update this page and bump the revision date at the top. If a change means new cookies load on your device, the consent banner appears again before anything is set. For questions about this policy, message our 24/7 support team at [email protected] and our data protection officer will respond.
Frequently Asked Questions
Do I have to accept marketing cookies to play at Reelraven Casino?
No. Refusing marketing cookies changes nothing about your gameplay, your 350% welcome bonus or your withdrawals. Only strictly necessary cookies are mandatory, and those cover login and security.
Do you sell the data from cookies?
We never sell your personal data. Analytics data is aggregated, and third-party partners only receive what is needed to deliver their service, under contract with us.
Can I withdraw my consent later?
Yes. Open "Cookie Preferences" in the footer at any time and switch off any category, or block cookies directly in your browser. Your new settings take effect immediately.