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Your privacy at Reelraven Casino

This policy explains what personal data we collect when you play at Reelraven Casino, why we collect it, who we share it with, and how you can control it. It applies to every visitor and registered player on reelraven.io.

What data we collect

We collect only the data we need to run your account, verify your identity, process payments and meet our legal obligations. The categories below cover everything we hold on you.

  • Identity data: full name, date of birth, email address, phone number, residential address.
  • Verification documents: government-issued ID, proof of address, and payment method verification required under our KYC process.
  • Transaction data: deposits, withdrawals, bonuses claimed, wagering history and payment method details.
  • Technical data: IP address, device type, browser, operating system and approximate location.
  • Gameplay behaviour: games played, bets placed, session times, win/loss history and responsible-gambling indicators.
  • Marketing preferences: which promotions you opt into, communication channels you choose, and consent records.

How we use your data

We use each category of data for a specific purpose and nothing else without telling you first.

  • Creating and managing your player account, including login and account settings.
  • Completing KYC verification before your first withdrawal, usually within 24-48 hours.
  • Processing deposits and withdrawals through your chosen payment method.
  • Preventing fraud, money laundering, bonus abuse and multi-accounting.
  • Monitoring play for responsible-gambling signals and enforcing limits you set.
  • Sending promotional offers and tournament news, only where you have consented.
  • Meeting legal, licensing and regulatory obligations under our Anjouan licence (ALSI-202502014-FI1).

Contract. We process your data to set up and run your account and to pay out winnings. Without this data we cannot offer you the service you signed up for.

Legal obligation. Anti-money-laundering and licensing rules require us to verify your identity, record transactions and retain records. We cannot offer you the option to opt out of these checks.

Legitimate interest. We use technical and gameplay data to detect fraud, secure our platform and keep play fair for everyone. This interest never overrides your privacy rights.

Consent. Marketing messages, promotional emails and non-essential cookies run only on your explicit consent, which you can withdraw at any time.

How long we keep it

We hold each data category only as long as the purpose requires. Transaction and KYC records stay with us for at least 5 years after account closure because regulators require it; marketing data goes the moment you ask.

  • KYC documents and identity data: 5 years after account closure.
  • Transaction and wagering records: a minimum of 5 years for regulatory purposes.
  • Account data: for the life of your account, then 5 years in archive.
  • Marketing preferences and consent records: until you withdraw consent or ask us to delete them.
  • Technical logs: up to 12 months for security and troubleshooting.

Who we share data with

We never sell your personal data. We share it only with providers who perform a service for us, and each one is bound by contract to use it solely for that service.

  • Payment processors handling your deposits and withdrawals, including card schemes, e-wallets and crypto gateways.
  • KYC and AML verification providers who check your documents and screen against sanctions lists.
  • The Anjouan licensing authority and other regulators when legally requested.
  • Analytics and hosting providers who help us keep the site fast and secure.
  • Game studios whose titles you play, receiving only your player ID and session data, never your full identity.
  • Professional advisers such as auditors and lawyers where required by law.

Your rights over your data

You control your personal information at Reelraven Casino, and we answer every request within 30 days.

  • Access: get a copy of the personal data we hold about you.
  • Rectification: correct anything that is inaccurate or out of date.
  • Erasure: ask us to delete data we no longer need, subject to regulatory retention rules.
  • Portability: receive your data in a structured, machine-readable format.
  • Objection: object to processing based on legitimate interest, including profiling.
  • Withdraw consent: stop marketing at any time via account settings or the unsubscribe link.
  • Complain: raise a complaint with our data protection officer first, or with the relevant data protection authority if we cannot resolve it.

Cookies and tracking

We use essential cookies to keep you logged in and your session secure, plus optional analytics and marketing cookies that load only after you consent in the cookie banner. You can change your cookie choices at any time. Full details of every cookie we set, including names and lifespans, are listed on our separate Cookies Policy page.

How we protect your data

All traffic between your device and our servers runs over TLS encryption. Player data at rest is encrypted, and access inside our organisation is limited to staff who need it for their role, under role-based access controls and audit logging.

If a data breach ever affects your personal information, we will notify you and the relevant supervisory authority without undue delay, in line with our obligations, and tell you what we are doing to fix it.

Contact our privacy team

Questions, requests or complaints about this policy go to our Data Protection Officer at [email protected] or to our support team at [email protected], available on live chat 24/7. We review this policy regularly and publish any changes on this page. It was last updated in 2026.

Frequently Asked Questions

Can I play at Reelraven Casino without giving my ID?

You can register and deposit with basic details, but our licence requires KYC verification, meaning a government ID and proof of address, before your first withdrawal is processed.

How do I stop marketing emails?

Open your account settings and untick marketing, click unsubscribe in any email, or message [email protected]. We stop all marketing communication immediately after you withdraw consent.

Does Reelraven Casino sell my data?

No. We share personal data only with payment processors, KYC providers, regulators and service suppliers who need it to perform their role, never for sale or advertising to outside parties.

How long do you keep my documents?

KYC documents and transaction records are retained for at least 5 years after account closure, as required by our Anjouan licence and anti-money-laundering rules.

Who do I contact about a privacy complaint?

Write to our Data Protection Officer at [email protected]. If we cannot resolve your complaint, you have the right to escalate it to the relevant data protection authority.